Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services provided by Kindom Dost77 Exch ("we," "us," or "our"). By engaging our services, you agree to the terms of this policy.

1. Service Agreements

All services provided by Kindom Dost77 Exch are governed by specific service agreements or contracts that outline the scope, deliverables, timelines, and payment terms. The terms of these agreements take precedence over this general policy in case of any conflicts.

2. Payment Terms

Our payment terms typically include:

• An initial deposit or retainer fee before the commencement of work
• Milestone payments based on project progress
• Final payment upon project completion

The specific payment schedule will be outlined in your service agreement.

3. Cancellation by Client

3.1 Project Cancellation

If you decide to cancel a project after signing the service agreement, the following conditions apply:

• Before Work Begins: If you cancel before we begin work, we will refund any payments made, less a 10% administrative fee.
• During Initial Phase (0-25% completion): If you cancel during the initial phase, we will retain 25% of the total project fee plus compensation for any work completed.
• During Development Phase (26-75% completion): If you cancel during the development phase, we will retain 50% of the total project fee plus compensation for any additional work completed.
• During Final Phase (76-100% completion): If you cancel during the final phase, we will retain 75% of the total project fee plus compensation for any additional work completed.

3.2 Ongoing Services Cancellation

For ongoing or subscription-based services:

• A written notice of cancellation is required at least 30 days prior to the next billing cycle.
• No refunds will be provided for the current billing period.
• Any pre-paid amounts for future billing periods will be refunded.

4. Refund Policy

4.1 Service Quality Issues

If you are dissatisfied with our services due to quality issues:

• You must notify us in writing within 7 days of service delivery or milestone completion.
• Your notification must include specific details about the issues encountered.
• We will make reasonable efforts to address and resolve the issues.
• If we are unable to resolve the issues to your satisfaction, we may offer a partial refund based on the nature and extent of the issues.

4.2 Non-Refundable Items

The following items are non-refundable:

• Third-party costs incurred on your behalf (e.g., domain registration, hosting fees, software licenses)
• Completed work that meets the agreed-upon specifications
• Services already rendered
• Administrative fees

5. Cancellation by Kindom Dost77 Exch

We reserve the right to cancel or terminate services under the following circumstances:

• Non-payment or late payment of fees
• Violation of our terms and conditions
• Unethical or illegal requests
• Inability to deliver services due to circumstances beyond our control

In case of cancellation by us due to client violations, no refunds will be provided. If we cancel due to our inability to deliver services, we will provide a prorated refund for services not rendered.

6. Dispute Resolution

In the event of a dispute regarding refunds or cancellations:

• Both parties agree to attempt to resolve the matter through good-faith negotiations.
• If negotiations fail, the dispute will be resolved according to the dispute resolution process outlined in the service agreement.

7. Refund Processing

Approved refunds will be processed using the original payment method, unless otherwise agreed upon. Refunds may take 5-10 business days to appear in your account, depending on your financial institution.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at:

Kindom Dost77 Exch
Shop No-93, Varun Vihar, Mandsor Road
Mandsor, Madhya Pradesh, Pin Code 458001
Email: contact@kindomdostech.shop
Phone: +91 9982841096